Service Parts Researcher

Service Parts Counter Associate

World Wide RV – Mesa, AZ
Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Position Overview
World Wide RV is hiring a Parts Back Counter Associate dedicated to supporting service technicians. This role is focused on keeping repairs moving by ensuring technicians have the correct parts, on time, every time.

Core Responsibilities

• Work directly with service technicians for parts lookup and identification
• Order parts accurately and efficiently based on repair needs
• Pull and stage parts for open repair orders
• Track parts status and follow up on backorders
• Communicate with service advisors and technicians on parts availability and timelines
• Ensure correct parts are billed to repair orders
• Assist in minimizing downtime by prioritizing urgent parts needs
• Maintain an organized back counter area for technician access

Work Environment
This position operates at the center of the service department. You will be supporting multiple technicians at once, managing interruptions, and handling time-sensitive requests throughout the day.

Requirements

• Ability to lift 50 lbs and remain on your feet most of the day
• Strong multitasking skills in a fast-paced service environment
• High level of organization and attention to detail
• Ability to work under pressure and handle multiple requests at once
• Clear communication with technicians and service staff
• Comfortable using Microsoft Office and dealership systems
• RV or automotive parts experience preferred

What We Offer

• Competitive pay based on experience
• Full-time, stable schedule
• Growth opportunities within World Wide RV
• Employee discounts
• Team-focused environment
• Competitive benefit packages